Apply for TX - Arlington - Call Center Customer Service Representative_

Flexible Pharmacy Staffing has openings for Customer Service Representatives at a Health Care Company located in Arlington, TX.

Schedule Details:
Postion 1:
• Friday - Tuesday: 6:00 AM - 2:30 PM
- Breaks throughout the day
Position 2:
• Wednesday - Sunday: 6:00 AM - 2:30 PM
- Breaks throughout the day
• Wednesday - Sunday: 8:00 AM - 4:30 PM
- Breaks throughout the day
• Wednesday - Sunday: 9:00 AM - 5:30 PM
- Breaks throughout the day
Position 5:
• Thursday - Monday: 2:00 PM - 10:30 PM
- Breaks throughout the day
Position 6:
• Friday - Tuesday: 3:00 PM - 11:30 PM
- Breaks throughout the day

Job Responsibilities:
• Receives inbound communications from facilities, customers, and pharmacy personnel. Document in real-time, call details within CRM with accuracy. Responsible for following the specific dialogue boxes within CRM to obtain pertinent facts and information. Document concerns relating to the performance and service of the pharmacies as they work with the facilities. CSR will follow-up on all issues, and serves as key point of contact and SME between the client and PharMerica. They are also responsible for ensuring all customer interactions are handled professionally and positively. This ensures customer satisfaction and positive customer experience.
• Determines the type of inquiry, documenting issue into the CRM database, assigning each issue by functional area (e.g., CFS, IV Services, Account Management, and Clinical) for investigation, resolution, and follow-up.
• Works with other functional areas to resolve customer issues, documents case information into CRM and the AS400 as required.
• Works with Pharmacy Directors, and the CBSO to resolve customer concerns and issues.
• Works with associates in other functional areas, regional account management representatives, and regional operations to resolve customer service problems.
• Performs other duties as assigned (e.g., Price Quotes, Consultant Pharmacist calls), etc.
• Proficient in Microsoft Office.
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

• High School Diploma or Equivalent
• 1+ years in Call Center/Customer Service

**PLEASE ATTACH RESUME IF POSSIBLE (or email to us after you submit your application and receive submission acknowledgment)**
**iPhone USERS: We have had resume attachment failure issues with iOS! PLEASE ALSO EMAIL RESUME to Include a description of the job you have applied for to help us quickly link your resume to your application**


Arlington, TX, US

Pay Rate


Tax Term

W2 Employee

Your Information


Please acknowledge: This position has been filled, but we are still accepting applications. Having your application on file will help us to quickly respond if additional applicants are needed, or if the current associate is unable to complete the assignment. Applicants will be notified of additional opportunities, should they arise.

What is your preferred title, when someone is speaking (or referring) to you?
[Common titles are Dr./Ms./Mrs./Mr./Mx. - or tell us what works for you]

TONGUE-TWISTER NAMES: If your name is sometimes mispronounced, would you please try to describe for us how to best sound out your name properly? We want to get it right when we introduce you to your next employer!
If you prefer a nickname, or use a name other than your legal name, add it to your name above with quotes around it (or note it here).

AVAILABILITY JOB-SPECIFIC: Are you available for the dates/times noted on this job's description? Please note exceptions in the cover letter section above.
Postion 1: Friday - Tuesday: 6:00 AM - 2:30 PM
Position 2: Wednesday - Sunday: 6:00 AM - 2:30 PM
Position 3: Wednesday - Sunday: 8:00 AM - 4:30 PM
Position 4: Wednesday - Sunday: 9:00 AM - 5:30 PM
Position 5: Thursday - Monday: 2:00 PM - 10:30 PM
Position 6: Friday - Tuesday: 3:00 PM - 11:30 PM

AVAILABILITY: What is your general ability to COMMIT to this assignment or position, in relation to your other work obligations?

START DATE ESTIMATION: How soon can you start, after being offered and accepting the assignment?

START TRAINING: If the situation warrants, would you be willing/able to train in your off time, to facilitate training/orientation for this opportunity? Please select one or make note in your cover letter.

LOGISTICS: What is your DISTANCE IN MILES to The Grease Monkey - 200 N Mesquite St, Arlington, TX 76011?

- Please use Google Maps to find your time and distance and NOTE IT HERE (location noted here is NOT exact pharmacy address and is utilized for distance approximation purposes only)

LOGISTICS: What is your distance, in TIME, to the location(s) noted in the previous question?

LOGISTICS - RELOCATION: Are you willing to permanently relocate for this opportunity?

LOGISTICS: Do you have reliable transportation to this worksite location? Please select an option and also describe, where necessary.

CUSTOMER SERVICE EXPERIENCE: At one time or another we've all forgotten to do something important for a customer. Tell us about a time when this happened to you and what steps you took to remedy the oversight.

CUSTOMER SERVICE EXPERIENCE: Explain a time you went above and beyond for a customer?

**CUSTOMER SERVICE EXPERIENCE - INBOUND CALLS: What volume of INBOUND CALLS you are used to handling?

**CALL CENTER EXPERIENCE: How many years' CALL CENTER EXPERIENCE do you have? Please describe.

**PHONE RECEPTIONIST EXPERIENCE* How many years' experience as a receptionist operating a multi-line phone system do you have? Please describe.

TECHNOLOGY: List what computer systems are you proficient in. (EX: Microsoft Office, CRM, etc.)

PHARMACY TECH NATIONAL CERTIFICATION (1of2): Are you nationally certified (and in current good standing) by a national organization, such as PTCB or ExCPT? Both require an initial exam and continuing education. Please select from the options below.

If you noted you are nationally certified (or seeking it), please note the following details, below:

- PTCB certification number (if applicable)
- ExCPT certification number (if applicable) and expiration date.
- If possible, PLEASE ALSO UPLOAD YOUR CERTIFICATE along with your resume.
- note any MAIDEN or PREVIOUS NAME, if applicable to certification lookup

LICENSE/REGISTRATION: Please list ALL states you have ever been licensed or registered in as a professional. Please note which states are inactive or expired or terminated. If you have many licenses and would like to forward a separate document, you may attach that document above or email reply back to the address that will send you a submission notice after you hit "submit" button.

PAY: What hourly rate of compensation do you require?

We must be able to quickly secure two or more work-related references for you. Current or former managers/supervisors are preferred (not co-workers or friends). The more relevant to the job at hand, the better. Please provide accurate and current information. Be prepared to help us connect with these (or additional) references, if need be. Please understand that by supplying references, you are giving us permission to call these references. If there are extenuating circumstances why we should not call them, please note why on each reference. However, if we are unable to complete reference checks for you (and we have other qualified applicants), your application may be paused.
Please note Work Supervisory Reference #1:
Include REFERENCE NAME / TITLE / PHONE / EMAIL and other contact information / WHERE you worked with them / WHEN you worked with them

Please note Work Supervisory Reference #2:
Include REFERENCE NAME / TITLE / PHONE / EMAIL and any other contact information / WHERE you worked with them / WHEN you worked with them

Please note Work Supervisory Reference #3:
Include REFERENCE NAME / TITLE / PHONE / EMAIL and other contact information / WHERE you worked with them / WHEN you worked with them

WORK HISTORY: If you are currently between jobs, please tell us what motivated you to move on from your last position, and what you've been doing to prepare for your next career step?
You may also use this space to explain any significant work history gaps, if you choose. Please leave out any personal health information.

SCREENING: Would you be willing to promptly undergo a drug screen / background check to fulfill our clients' requirements?

SCREENING: Our client pharmacies often have specific guidelines related to past criminal convictions.
- Do you have a criminal conviction history (felonies-life / 7yrs misdemeanor) which may prevent an employer from hiring you for work in a pharmacy with narcotics/medical billing?
- Have you left a pharmacy job related to an incident involving prescription medications in that pharmacy?
- Have you had Board Actions taken against your pharmacy-related license (past or present) in any state? If "yes" or "maybe", please explain.

**If state or local laws do not require you to answer this question, please note "LAW EXEMPT" in this space**

ESSENTIAL PHYSICAL FUNCTIONS: (With or without the aid of mechanical devices and/or reasonable accommodation)
- Positions in this field require occasional lifting to waist height and carry up to 25 pounds for approximately 100 feet regularly.
- Positions require occasional bending or stooping, and ability to sit or stand or walk for entire shift.
- Except where noted, positions require clear and concise verbal and written communication skills in the English language.

We are an equal opportunity employer. Our goal is to advocate on your behalf to hiring managers based on your qualifications and performance history. We'll also provide pharmacy career guidance, where possible. Good luck!

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